Cancellations and refunds.

SolarYou Yoga (SolarYou Lifestyle LLC)
CANCELLATION POLICY

Early Cancellation
Early Cancellations must be submitted 8 hours prior to class time. Members may Early Cancel a booked class 8 hours or more before class start time without a penalty.
Class cancellations can be submitted via your online account, our branded app. No cancellations via email. You can call the studio and cancel by phone if the call is answered. Voicemails are not considered as an early cancellation action.

Late Cancel- $10
Late Cancellation is a class cancelled 2 hours before class start time. We understand sometimes an unexpected absence can occur, but every late cancellation is subject to the $10 fee. As of March 1st, 2020 all late cancellations will charged
There is no waiving of the fee on the first occurrence. Pay-As-You-Go Clients do not apply but class fee paid will be forfeited. Members may not see the late cancel fees charged on the same day of the occurrence.

Absent / No Show/ No Cancel- $30
An Absent No-Show/No-Cancel or cancellation within less than 2 hours from the class (different from Late Canceling) means booking a class, not attending and not late canceling out of that class - no show. We ask that you ALWAYS cancel out of class that you cannot attend. If members book a class spot and absent no-show there will be $30 charged to the member account. Members may not see the late cancel fees charged on the same day of the occurrence.

Pay-As-You-Go Clients do not apply but class fee paid will be forfeited. Unlimited Memberships Clients, New Student specials or Promo Clients may have their accounts placed on hold for violating class cancellation policies.

Please note, this is aimed to be a preventative measure rather than a penalty. Demand for our classes are very high, no-shows and no-cancels limit other members from participating in classes and is disruptive to our Member Community.

Note: There is no graces occurrences or waiving No Shows/No Cancel fees. All No Shows and No Cancels incur an automatic $30 charge. No Exceptions.

Single drop in
If you purchased a Single Class Drop-In this will not result in additional charges but will results in the forfeiture of the class fee paid. No additional fees will be charged but you will not be able to use the class at a later time. A missed class cannot be transferred or used for another date. No Exceptions.

Unlimited memberships, New Student special, Promo passes
If you purchased an Unlimited Month, New Student special, or any Promo you will not be charged for the first class cancellation violation, however your yoga pass will be placed on hold for violating our class cancellation policies. Once on hold, our guidelines and class cancellation policies must be acknowledged via email to resume classes. All future occurrences will incur the normal class cancellation fee. If your yoga pass is placed on hold for violating the class cancellation policy, we are not responsible for any make-up classes or days that your account was on hold.

One time member registration fee - $49
There's a ONE-TIME registration fee when purchasing monthly autocharge memberships of $49. The Member Registration is FREE when you sign up at the studio with the instructor on the day of your First Class or during New Student Special. There is no member registration fee for Annual Memberships.

Workshops
All workshop sales are final with no refunds. Arrive early to claim your spot, late admittance (5 mins after start time) is not allowed. Workshops cannot be transferred to other workshops. Please be sure that you can attend before purchasing any workshop classes.